Better working conditions, Fiedler said, would help retain employees and improve service. “The core of the issue is workforce, and it bears repeating we are facing the same challenges every industry is facing, and this issue is acutely affecting the transportation industry.”įiedler said their group recognizes the staffing shortages, and they support CTA bus and train operators. “We’ve been addressing these service problems for some time now,” Steele said. That schedule data can’t just be deleted because it is needed as a backup when real-time data isn’t available - such as when a bus’ GPS system isn’t working. The phenomenon of “ghost” buses or trains occurs when no actual bus is running, so the tracker uses data only from the official schedule.
Steele said CTA tracker takes information from the official schedule and combines it with real-time tracking. It is upsetting to be waiting for a bus and to be ghosted twice.”ĬTA spokesman Brian Steele said service has been improved with temporary changes to some rail schedules, which should mean more reliable tracker information. “People rely on public transit to get them to work, to doctor’s appointments and other important things. “Our goal is to hold CTA responsible” and force the agency to update its transit tracker app so that it will accurately show where buses and trains are on their route, Fiedler said. But Fiedler said crowdsourced rider complaints have remained steady since that announcement about 2,500 complaints about buses have been reported to the group since CTA’s plan was released.
The plan Carter announced, called “Meeting the Moment,” aims to highlight CTA efforts to fix reliability issues. Launched nearly five months ago, the group has fielded thousands of complaints from bus riders and has tracked how many trains run - or don’t - on the Blue Line. “The fact is, the amount of ghost trains and complaints of ghost buses have remained the same since that plan was announced.”įiedler is an organizer with the commuters group, a coalition of riders fed up with inaccuracies and inconsistencies in CTA bus and train schedules. “We commend the CTA for trying to fix the problem, but they have not come remotely close to actually fixing the issue,” said Micah Fiedler, of the group Commuters Take Action.
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